Contact us

The IT Service Desk provides 24 hour support 7 days a week.

Telephone

Phone 65515 if calling internally or 01202 965515 if calling externally.

For students at Talbot Campus telephones are available in the Open Access Centre to call the IT Service Desk.

For students at Lansdowne Campus telephones are available in the Studland House Open Access Centre and Bournemouth House Library to call the IT Service Desk.

Online

Log/Track a Job (for password resets please telephone, students can also go to forgotten password)

Customer compliments and complaints

IT Services welcome any opportunity to improve our services and would like your feedback.

If you would like to register a complaint please contact the IT Service Desk on 01202 965515 who will make every effort to resolve the issue to your satisfaction.

If you have contacted the IT Service Desk and are still not satisfied or would like to compliment our service please email:

• Diana Hawkins, IT Service Operations Manager - dhawkins@bournemouth.ac.uk or phone 01202 968121.
• Beryl Grindrod, IT Service Desk Team Leader - bgrindrod@bournemouth.ac.uk 01202 965515

Disabled access information

• Detailed access information for the Open Access Centre from DisabledGo
• Detailed access information for Studland House from DisabledGo
• Detailed access information for Bournemouth House from DisabledGo
• Bournemouth University pages on DisabledGo.

Extended Hours for the Counter Service

Following feedback from students and staff, we have extended the hours of the counter service for first line IT queries. This has been achieved in co-operation with colleagues from Student and Academic Services (SAS) who will deliver an integrated help counter service for IT in the following locations and times:

Talbot Campus

The Sir Michael Cobham Library

• Monday - Thursday: 9.00am - 9.00pm (vacation 9.00am - 6.00pm)
• Friday: 9.15am - 5.15pm (vacation 9.00am - 5.00pm)
• Saturday and Sunday: 12.00pm - 6.00pm

askBU, The Base (Poole House)

• Monday - Thursday: 8.30am - 5.00pm
• Closed between 2.00pm - 3.30pm on Wednesdays
• Friday: 8.30am - 4.30pm

Lansdowne Campus

Bournemouth House Library

• Monday - Thursday: 9.00am - 9.00pm (vacation 9.00am - 6.00pm)
• Friday: 9.15am - 5.15pm (vacation 9.00am - 6.00pm)
• Saturday and Sunday: 12.00pm - 6.00pm

askBU, 1st floor (Bournemouth House Library)

• Monday - Thursday: 8.30am - 5.00pm
• Normally closed between 2.00pm - 3.30pm on Wednesdays
• Friday: 8.30am - 4.30pm

Audio Visual Loans - Students

Students must register with the SiSo booking system for all audio visual equipment loans.